One-Minute Communications Tips Archive
December 2007
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Why
Disagreements Often Aren't
Many
disagreements between coworkers are caused not by differences in logic but by
differences in framing. Framing refers to the way a person presents a subject,
which affects how an observer views the subject. When two people look at
disparate parts of the same situation, from differing points of view,
disagreements result.
A good way to end a conflict based on a framing issue is to pay careful heed to
your colleague's words and nonverbal communication. Focusing on what someone
includes and excludes from his or her frame will help you align both your
frames.
Making your own frame clear will speed understanding and help you and your
coworkers make decisions faster.
Consciously aligning frames avoids the extended discussions that often occur in
meetings, when two people talk at length about seemingly opposite solutions to a
problem, only to realize eventually that they are both saying the same thing.
© Arun Sinha, Access Communications. Access Communications is a marketing
communications and technical writing firm based in Stamford, Connecticut, USA.
Sign up for Access Consulting's One-Minute Communication Tip at http://www.AccessConsultingInc.com.
Once a month, you'll receive an actionable idea or technique on an aspect of
business communications, distilled into about 150 words.
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